Chamber Zoom Zone - What is Employee Experience and How Do I Measure It? - Featuring Jim Lewis, President of the J Lewis Consulting Group
Description: Companies have long realized that corporate growth and profitability are inextricably tied to employee attitudes. So, we began to measure employee satisfaction. Then we studied engagement and more recently workplace culture. But it all left us wanting. If "happy employee" is the key to growth and profit, what is the definitive measure of your success as an employer in meeting employee needs and wants? This session thinks much bigger than happiness and satisfaction, exploring the entirety of the Employee Experience.
After defining the term "employee experience" we explore its six pillars. Based on studies by such organizations as Deloitte and work of the Josh Bersin Academy we look at how such factors as the work environment, the meaningfulness of the work undertaken, and trust in leadership all impact the employment experience, from job application to retirement. Then we look at the work of HR and CEOs in creating employee experience, as well as the necessary partnerships within the organization that can make or break the organization's work in shaping and measuring the experience.
About Jim Lewis
As President of the J Lewis Consulting Group, Jim provides fractional CHRO support to mid-sized companies and manages workforce transitions during periods of great growth. He also works with companies after mergers and acquisitions and during periods of business loss and turnaround. He advises senior executives on strategy refinement, succession planning, and provides executive coaching, as well as talent and culture assessments.
Jim was named 2010 HR Executive of the Year by the American Society of Employers. He holds certifications by the HR Certification Institute as a Senior Professional in Human Resources and Global Professional in Human Resources (GPHR). Jim holds a Bachelor of Business Management and a Master of Science, International Administration